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Help Center
We do our best to serve each and every customer the best we can.
If you're not completely satisfied with a product, we will gladly exchange
or refund the purchase .
Notice
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Return shipping fee, you need to cover the shipping fee of return the item.
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All returns must accompany the original packaging and include all original accessories.
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You should return the item with in 3days ofter receieved.
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Shipping on items is nonrefundable.
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For exchange, Customer should cover the return and re-send shipping fee,
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Some items may be subject to a 15% restocking fee.
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We reserve the right to reject any returns if the proper guidelines are not followed.
Any inquriy please email us at shoparka@hotmail.com.
Return / Exchange Policy
l Return or exchange is only accepted within 3 days after customer received;
l All should be in complete manufacture's packaging;
l All return or exchange should provide enough information to prove the defective by clear pictures .
l Company won't be responsible for any broken from misuse or abuse, etc..
l The customer is responsible for shipping and handling fee during the return / exchange procedure .
l For exchange, Once an item is received back, a replacement will be sent.
Product Damaged in Shipping:
What if there is visible damage or there are missing pieces when the product arrives?
If there is visible damage to the packaging or there are missing pieces upon arrival, ask the driver to write a note on the waybill stating the damage and/or missing product before you sign the waybill. After signing the waybill, please contact us on the first available business day.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the pallet, crate, or lift.
If products are damaged inside of the packaging, please halt installation and contact us on the first available business day. Our Store may request digital photos of the damage to determine the extent and severity of the problem.
If products have been damaged in shipping or are missing, Our Store will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.
What if there is concealed damage and I have already signed a way-bill showing no damage?
Hidden damage must be reported to us within 7 days. Our Store may ask for pictures of the damaged product or send an inspector to examine the damaged product. If products have been damaged in shipping, or are missing, Our Store will replace the damaged products or refund the price of the damaged products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable to both parties.
What if the product arrives and is not what I ordered?
If you believe that you have received product that is not what you ordered, please contact us on the first available business day. It is highly recommended that you purchase a product sample before ordering, as a reference. Please keep in mind that products you will ultimately receive. Our Store may request digital photos of the product received to confirm product details, size, color, etc. If the products you have received do not match those that you have ordered, Our Store will replace your products or pick-up and refund your purchase. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.
If it is determined that the product you have received is the correct grade, color, size, etc. according to your order, Our Store will not be able to refund or exchange your product.
Our Store strives to provide our customers the best customer service possible. If you have any questions regarding returns, shipping, or products, please contact a Customer Service Representative or by email.
